Q: Are the Community Association Managers Certified?
A: Yes, the managers have received the Certified Community Association Manager designation and participate in continuing education.
Q: What is the telephone and fax number of the company?
A: The telephone number is (800) 996-7644 and the fax number is (888) 488-7644.
Q: Does your company maintain a web page for each association?
A: Yes, for an additional maintenance fee, each association has a secure access member's only area containing their community information.
Q: Do you maintain a file for each homeowner?
A: Yes.
Q: How often are the bank accounts reconciled?
A: The accounts are reconciled monthly and reviewed by your Board of Directors at each membership meeting.
Q: How are members billed for their monthly dues?
A: Coupons or statements are used based on the Board of Directors decision.
Q: Does your company use in-house maintenance services?
A: No, all maintenance is performed by outside contractors. Each vendor much have proper license and insurance coverages, this is to protect the homeowner association.
Q: Does your company charge a fee for monitoring maintenance jobs.
A: No. This service is included.
Q: Are collection fees billed to the association?
A: No, collection fees are billed directly to the homeowner.